SMS Terms of Service

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These SMS Terms of Service ("Terms") govern your consent to receive text messages from East Coast Flooring ("we," "us," or "our"). By providing your mobile phone number and opting in, you agree to the terms outlined below.

By opting in to SMS communications from East Coast Flooring, you may receive text messages related to:

• Appointment & Scheduling Communications — installation date confirmations, scheduling requests, and appointment reminders
• Project & Order Updates — status updates on your order, delivery, or installation progress
• Service & Support Communications — messages related to service calls, follow-ups, or resolving an issue with your project
• Customer Satisfaction & Feedback — requests for reviews or feedback after a completed installation
• Billing & Account Notifications — payment reminders or invoice-related communications
• Promotional & Marketing Messages — special offers, discounts, seasonal promotions, and new product announcements

If you consent to receive appointment, scheduling, service, order, billing, and promotional SMS from East Coast Flooring, you agree to receive messages consistent with the categories described above from us.

• Reply STOP to opt-out; Reply HELP for support
• Message & data rates may apply
• Messaging frequency may vary
• Visit our Privacy Policy to see our Privacy Policy and Terms and Conditions

You can opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from East Coast Flooring. After you send the STOP message, we will send you a confirmation that you have been unsubscribed. You will no longer receive SMS messages from us. If you wish to re-subscribe, sign up as you did initially and we will resume sending SMS messages to you.

If you are experiencing issues, you can reply with the keyword HELP to any text message you receive from us, or contact us directly using the information below:

Phone: 203-419-0878
Email: customerservice@eastcoastflooringne.com

Message and data rates may apply to SMS messages you receive from us, depending on your mobile carrier plan. Message frequency may vary based on your interactions and requests.

Carriers are not liable for delayed or undelivered messages.

Your phone number and information will be handled in accordance with our Privacy Policy. We do not sell or share your mobile information with third parties for marketing purposes.

We may update these SMS Terms of Service from time to time. Any changes will be posted on this page with a revised effective date.

If you have any questions about these Terms, please contact us at:

East Coast Flooring
Phone: 203-419-0878
Email: customerservice@eastcoastflooringne.com

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